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Cancellation Policy

Your appointment time is reserved just for you. If you do not show up for your appointment we lose your business as well as that of another client who could have had that appointment. Our therapists time is valuable to them and to us, and without sufficient notice for missed appointment the timeslot remains empty and our therapists do not get paid for the time.


Please provide 24 hours’ notice for changes or cancellations of appointments. Failure to do so will result in a charge for the full value of the missed appointment. Missed appointments for gift certificates will void the gift certificate. If you are unable to provide sufficient notice, please feel free to refer friend or family member in your place.

Methods of Payment

Essential Health Massage Therapy is making every effort to streamline your massage treatment experience, and to operate with the smallest carbon footprint possible.  To that end we are striving to operate in a truly 'paperless' environment; we provide secure, online booking and health history forms, paperless receipts delivered by email, and direct billing to the credit card you have provided to reserve your appointment time.


When paying for your treatment directly at the clinic, we will gladly process your payment by way of debit card, or any major credit card. 


We DO NOT accept cash payment at the clinic; no cash is kept on hand and we cannot provide change for clients who wish to pay for their treatment in cash.  All clients are required to provide a valid credit card to reserve an appointment time, and we can directly bill the card we have on file associated with your account.


We are able to directly bill a number of major insurers if you have employment benefits that cover massage therapy; please call prior to your scheduled appointment or check with your therapist to confirm that we can bill your insurance company directly for any insured portion of  your treatment.


We are not currently set up to process MVA insurance, or workers compensation covered treatments.

Massage Therapy Fee Schedule

(13% HST will be included in all Registered Massage Therapy prices)


Treatment, Rehabilitation and Relaxation Massage:


30 Minutes  $82

45 Minutes  $103

60 Minutes  $125

75 Minutes  $147

90 Minutes  $180


Specialized Treatments:

60 Minutes  $147

75 Minutes  $180

90 Minutes  $240

Physiotherapy - In Clinic:

Initial Assessment 45 Minutes - $135

Initial Assessment 60 Minutes - $175

Follow-up Appointments 30 Minutes - $100

Follow-up Appointments 45 Minutes - $135

Follow-Up Appointments 60 Minutes - $175

Physiotherapy - Virtual:

Initial Assessment 45 Minutes - $110

Follow-up Appointments 15 Minutes - $65

Follow-up Appointments 30 Minutes - $85

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